7 eCommerce Tasks You Can Assign to Your Virtual Assistant

eCommerce Tasks Your Virtual Assistants Can Do

eCommerce business owners are going crazy managing their online stores. Tasks are piling up and, even though they wanted to, one person just can’t do everything in a limited time. Maybe it’s time for you to hire a virtual assistant and be more productive on the tasks a business owner should be doing. Here are several e-commerce tasks your virtual assistants can do.

1. Page Maintenance

Every ecommerce business must have internet presence to make it more accessible to its market. This is where your VA comes in. They can manage your website and social media accounts to build good reputation and relationship with your customers. They can post content, reply to comments, update information and so much more while you brainstorm on marketing plans. Your VAs can execute your online strategies for you and that would give you more focus on coming up with more creative and effective plans.

2. Customer Service

Together with page maintenance, your VA can represent your company and answer questions for you. They can strategically please unsatisfied customer and help you save your company’s reputation. They can respond to customers’ concerns through phone, social media and/or your website.

3. Order Processing

Your VAs can check your orders page and process the requests. For this task, you might need more than one virtual assistants as they will be handling several purchases and shipments to different customers. They are your team that will make sure your products are delivered successfully.

4. Purchasing

If you’re running out of stocks, your VAs can absolutely purchase them for you so your store won’t run out of items to sell. They can check online to look for products you can put on your store and they can communicate with your suppliers to inform them you need fresh supplies.

5. Refunds/Exchanges

Whether we like it or not, whether we try to give our best services, there will be unexpected circumstances when our customers won’t be pleased. These unfortunate events often lead to exchanges, or worse, refunds. Then again we have to deal with them and have to be accountable when we need to. Your VAs can process those refund requests for you. They can verify if the customer is qualified for refunds or exchanges and then take care of the rest of the process.

While running an e-commerce business is not easy, there are always people out there ready to assist us. Mentioned on this list are just a few of so many ways how a VA can help you manage your online business. Start delegating tasks and work on developing your e-commerce now!